Privacy Policy

Last updated 28th November, 2024.

This Privacy Policy for Enaya Counselling Services (“we,” “us,” or “our”) explains how we collect, use, and protect your personal information when you use our services (“Services”). By using our website, you agree to our Terms and Conditions.

Services include:

  • Visiting our website at https://enaya.co.uk.
  • Using our counselling services through face-to-face, online, or telephone sessions.
  • Contacting us via our website or email.

Questions or concerns?

If you have any questions or concerns about this policy, please contact us at verity@enaya.co.uk.

Summary of Key Points

What information do we collect?

We collect personal information such as names, phone numbers, and email addresses when you voluntarily provide it (e.g., through contact forms). We also collect anonymous analytics data to understand how our website is used.

Do we store personal information?

No personal information submitted via contact forms is stored on the website. All submissions are emailed directly to us and not retained in the website’s backend.

Do we process sensitive personal information?

We do not process sensitive personal data through our website.

Do we use cookies?

We use cookies for anonymous analytics to track website performance and usage. These cookies do not collect personal information.

How do we keep your information safe?

We have organisational and technical measures in place to protect any information you provide.

For more details, please see the full policy below.

1. What Information Do We Collect?

Personal Information You Provide

We collect personal information that you voluntarily provide when you contact us through our website or email. This includes:

  • Name
  • Email address
  • Phone number
  • Message

This information is used to respond to your enquiries or provide requested services.

Information Automatically Collected

We collect non-personal information automatically when you visit our website, such as:

  • IP address (anonymised).
  • Browser and device type.
  • Operating system.
  • Pages visited and time spent on the site.

This data is collected via Google Analytics and is used to understand website performance and improve your browsing experience. No personal information is collected or stored as part of this process. For more details, please see our Terms and Conditions.

2. How Do We Use Your Information?

We use your information to:

  • Respond to enquiries submitted through the contact form or email.
  • Improve our website and understand user behaviour via anonymised analytics.
  • Communicate important updates about our services (e.g., changes to counselling availability).

3. How Do We Use Cookies?

Cookies are small text files placed on your device to improve your browsing experience. We use the following types of cookies:

  • Essential Cookies: These are necessary for the website to function properly (e.g., enabling secure form submissions). These cookies are always active and cannot be disabled.
  • Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous information (e.g., which pages are visited most often). Analytics cookies are only set with your consent and do not store personal information.

When you first visit our website, you will see a cookie banner where you can manage your preferences. You can also adjust your browser settings to block or delete cookies at any time. For more information on cookies, see our Terms and Conditions.

4. How Long Do We Keep Your Information?

Contact form submissions are emailed to us and are not stored on our website.

Analytics data is retained for up to 14 months in Google Analytics to help us track trends over time.

5. How Do We Keep Your Information Safe?

We use secure email systems and implement industry-standard encryption to protect any data you provide. While we strive to safeguard your information, no electronic communication can be guaranteed 100% secure.

6. What Are Your Privacy Rights?

Under the UK GDPR, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccuracies in your personal information.
  • Request deletion of your personal information.

To exercise any of these rights, email us at verity@enaya.co.uk.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to stay compliant with relevant laws and reflect changes in our practices. The latest version will always be available on our website.

8. How Can You Contact Us?

For any questions about this Privacy Policy or your personal data, contact us at:

Enaya Counselling Services
104 Craythorne Road
Stretton
Burton upon Trent
Staffordshire
DE13 0AZ

Email: verity@enaya.co.uk.